California Skin Institute

Judy McKim 

on Google

4 months ago

I used to see Dr Feibleman in this office and was very impressed with him, but this group took over his practice. I do not feel heard by Dr Gonzalez and the charges are astronomical! I don't feel my doctor, Valentina Gonzalez,clearly explains the medications I need to use or what my skin problem is. I also feel very rushed and she does not spend much time explaining my situation or what to expect in the future. 

Andrew Subingsubing 

on Google

5 months ago

The doctors are great the desk lady Lucy is rude. Seems to be lacking in basic customer service training like not to hang up on a patient while they are in the middle of talking. 

Ryne Griswold 

on Google

2 years ago

Had called ahead and made an appointment for Monday at 9:45 AM with one of the Doctors. Apparently giving all the information over the phone and scheduling with the same doctor another family member see wasn't on the to do list of the receptionist. When we came in the lady said she didn't see anything and the other receptionist is good at scheduling things. Had to fill out new patient information which was expected, but now we have to come back and schedule another appointment. Hopefully they don't forget to schedule this. (... read more

Scott Willett 

on Google

3 years ago

This office engaged in an illegal billing practice known as balance billing which is in violation of the terms of my contract with my health insurance provider. Allow me to explain. After services rendered by a Dr. Henderson from this office were billed to my insurance in the amount of $1250 for a simple mole removal, my insurance provider denied the claim because CSI and Dr. Henderson did not properly submit the claim and failed to include medical notes - a procedure which is in place to prevent fraud and overbilling by ce... read more

Eileen 

on Google

5 years ago

Someone by the name of “Cassie” gave me horrible customer service! Sounds like she was having a bad day! It was unacceptable. Definitely will be cancelling my appointment and never returning here again. She also called me several hours later and made threats to me because I threatened to report her to the manager about her poor, unprofessional behavior. Sad you lost a good customer! Wish I could give this no stars because of her.